Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days from the day you received the shipment to process a return of the goods to the following email address:
And 14 more days to return the goods to the following address:
3f2 29 Roseneath Terrace
Edinburgh
Scotland, UK
EH9 1JP
Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.
In the event an item is received damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
Contact Us
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us on refund@thepastelhouse.co.uk or for any other enquiries on info@thepastelhouse.co.uk